Tea Talk: Valve’s flat company structure

Valve’s flat company structure is rather well-known among gamers, devs and business people alike. It sounds like a game dev paradise: a salary model based on effort, no man being another man’s boss, ideas allowed to grow and flourish, and you get to pick what you want to work on. It sounds almost like Andrew Ryan’s vision of Rapture. And just like Rapture, things do go wrong. Valve’s customer support is legendarily bad. That isn’t surprising if you think about it. Who in the world will volunteer to do a thankless job answering the mob? For finance-related issues, potential lawsuits… [Continue Reading]

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